Privacy Policy

1. Introduction

Welcome to SortNex ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B product ranking platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Payment and billing information
• Product data you upload to the platform
• Custom algorithms and ranking configurations
• Communication data (support tickets, emails)

2.2 Automatically Collected Information

• Log data (IP address, browser type, pages visited)
• Usage analytics (feature usage, performance metrics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your transactions and manage subscriptions
• Send administrative communications and updates
• Provide customer support
• Analyze usage patterns and optimize platform performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• Multi-tenant architecture with row-level security
• Data encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with 24/7 monitoring

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you terminate your account, we will delete or anonymize your data within 90 days, except for data we are required to retain for legal or compliance purposes.

6. Your Rights (GDPR Compliance)

Under GDPR and similar regulations, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

To exercise these rights, contact us at: privacy@sortnex.com

7. Cookies

We use cookies and similar tracking technologies for authentication, preferences, and analytics. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

8. Third-Party Services

We may share your data with trusted third-party service providers who assist in operating our platform:

• Cloud infrastructure providers (hosting, storage)
• Payment processors (Stripe, PayPal)
• Analytics services (usage monitoring)
• Communication tools (email, support)

All third-party providers are required to maintain appropriate security measures and handle your data in accordance with applicable privacy laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

SortNex is a B2B platform not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Your continued use of SortNex after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: